The “Unable to Complete Cellular Plan Change” error message is a common error that may appear when attempting to switch to a new e-SIM plan on your mobile device. There are several reasons why this error message may appear, including:
Poor network connection: A weak or unstable network connection can cause the e-SIM plan change to fail. Ensure your device has a strong and stable internet connection before attempting to change your e-SIM plan.
Carrier restrictions: Some carriers may have restrictions on the types of plans that can be added to a device. For example, they may only allow postpaid plans and not prepaid plans. Ensure that the e-SIM plan you are attempting to switch to is compatible with your device and carrier.
Incompatible device: Some carriers only support certain types of devices. If your device is not compatible with the carrier’s network or the e-SIM plan, you may receive this error message.
Device-related issues: There may be issues with your device that are preventing the e-SIM plan change from completing, such as outdated software or insufficient storage.
If you are receiving this error message, try the following steps:
- Ensure your device has a strong and stable internet connection.
- Check with your carrier to ensure that the e-SIM plan you are attempting to switch to is compatible with your device and carrier.
- Ensure your device is up-to-date with the latest software updates.
- Try removing and re-adding the e-SIM plan.